Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Éravea. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Éravea. Éravea operates this website and online store, including all related information, content, features, products and services offered through the website.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
SECTION 1 – GENERAL CONDITIONS
By using our website, you confirm that you are legally capable of entering into agreements under the laws applicable to you. You agree to provide accurate and complete information when placing an order or contacting us.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases of suspected fraud, incorrect pricing or product availability issues.
SECTION 2 – PRODUCTS
We make reasonable efforts to display our products and their characteristics as accurately as possible. However, colours and product appearance may vary depending on your device or screen settings.
Product descriptions, availability and prices may be changed or updated when necessary.
SECTION 3 – ORDERS
When you place an order through our website, you agree to provide accurate billing, payment and shipping information.
After placing an order, you will receive an order confirmation. We reserve the right to cancel an order where permitted by law, for example if a product is unavailable, an obvious pricing error has occurred, or fraudulent activity is suspected.
Your purchases are subject to our Refund Policy.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.
Shipping costs, if applicable, will be shown during checkout before you complete your purchase.
We reserve the right to change prices, promotions and discounts at any time. The price applicable to your order is the price displayed at the time your order is placed.
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed and shipped through our fulfillment partners.
Delivery times shown on our website are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures or other unforeseen circumstances.
If your order is delayed or appears to be lost, please contact us at info@eravea.com so that we can assist you.
SECTION 6 – RETURNS AND REFUNDS
Our returns and refunds are governed by our Refund Policy.
Customers may request a return within the applicable return period stated in our Refund Policy. Returns must meet the conditions described in that policy.
Please contact us before returning any product. We will provide the appropriate return instructions and return address.
SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including our brand name, logo, text, images, graphics, product descriptions and website design, belongs to Éravea or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify or use our content for commercial purposes without our prior written permission.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites, services or tools. We are not responsible for the content, availability or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those third parties.
SECTION 9 – PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
SECTION 10 – PROHIBITED USES
You may not use our website or Services for any unlawful purpose or in violation of applicable laws.
You may not attempt to interfere with the security or operation of our website, introduce malicious software, collect personal information from other users without permission, or engage in fraudulent or abusive activities.
SECTION 11 – DISCLAIMER
We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate or error-free.
Nothing in these Terms limits or excludes any rights or protections that cannot legally be limited or excluded under applicable law.
SECTION 12 – LIABILITY
To the maximum extent permitted by applicable law, Éravea shall not be liable for indirect or consequential losses arising from the use of our website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 13 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Any updated version will be published on this page. Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 14 – GOVERNING LAW
These Terms of Service are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights that apply to you under applicable law.
SECTION 15 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Éravea
Theo van Doesburgplantsoen 11
7944 LL Meppel
The Netherlands
Email: info@eravea.com
Phone: +31 6 20 10 38 44
Chamber of Commerce (KvK): 95222375
VAT number: NL005138652B59