Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@eravea.com. Please do not send your order back before contacting us and receiving return instructions.

Once your return request has been approved, we will provide you with the return instructions and the appropriate return address.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Once the fulfillment center receives and inspects your return, we will process your refund. Refunds will be issued to the original payment method.

Certain products may not be eligible for return if they have been opened or used for hygiene reasons, where permitted by applicable law.

If you have any questions about returns or refunds, please contact us at info@eravea.com.